FAQ

Quick Answers, Clear Solutions. Support on Standby.

Product Information

Our mugs are mainly produced from high-quality ceramic, ensuring durability and a premium drinking experience. Be sure to check each individual product for specific material details.

Yes, our mugs are usually both dishwasher and microwave safe, making them convenient for everyday use. Be sure to check each individual product for specific care instructions.

Not yet, but this feature will be added in the future. Please subscribe for updates on our customization services.

Yes, we offer discounts for bulk orders. Please us the form on contact page to request more information on bulk pricing and minimum order requirements. The minimum order for bulk discounts is 40+ mugs. 

Ordering and Payment

Browse our collection of mugs, add your desired items to the cart, and proceed to checkout. Follow the instructions to complete your purchase.

We accept various payment methods including credit/debit cards, PayPal and Stripe.

Orders cannot be changed or cancelled once they have been placed. If you need any assistance, please use the form on our contact page to log a ticket, and we will do our best to assist you.

Yes, we use industry-standard encryption to ensure your payment information is secure.

Shipping and Delivery

Yes, we ship our mugs worldwide, although some locations might be excluded depending on the product. Shipping costs and times vary based on your location.

Delivery times depend on your location and the shipping method chosen. Generally, orders are delivered within 7-21 business days worldwide.

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website.

Notifications you will receive from us:

  1. In Transit: Your order is on its way.
  2. Available for Pickup: Your order is ready for pickup.
  3. Out for Delivery: Your order is out for delivery.
  4. Delivery Failure: There was an issue with delivering your order.
  5. On Hold: Your order is on hold.
  6. Exception: An exception occurred with your order.
  7. Return to Sender: Your order is being returned to the sender.
  8. Delivered: Your order has been delivered. (Option to send only when all shipments for the order are delivered)
  9. Pickup Reminder: Reminder to pick up your order.

If your package is delayed or lost, please use the form on our contact page to log a ticket. We will work with the shipping carrier to resolve the issue as quickly as possible.

Returns and Refunds

We do not accept returns, but if you receive a damaged item, we will issue a store credit refund. For more details, please refer to our Refund and Return Policy and use the form on our contact page to log a ticket.

We do not accept returns. However, if you need to address a damaged item and it meets the requirements outlined in our Refund and Return Policy, please use the form on our contact page to log a ticket.

As we handle refunds via store credit, they typically take anywhere between 1-2 business days to be credited to your account.

No, we do not offer exchanges. However, if you receive a damaged item, you can request a refund through our contact page, and we will credit your store account.